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Business Friction

 

Lean Office Toolbox

Business Friction

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"AGILEAN opened our eyes to the benefits of adopting a lean continuous improvement program" (more...)

George Mosier, Barron Heating & Air Conditioning

Business Friction disrupts the smooth flow of value added information through an organization.  It builds up when the information value streams of the organization are not aligned with its people, processes, or tools.  When business friction is present things slow down, everything is a bit harder, and quality problems surface.

Business friction robs performance by reducing employee productivity.  A certain amount of friction is inevitable in any business.  But too much friction and you begin to feel the heat:

Ø Hard working employees are frustrated by what they achieve

Ø The competition produces a higher quality product or service

Ø Everyone is constantly reacting to the last meeting or email

Ø Customers complain the organization is hard to do business with

Ø It takes too long to implement meaningful change

AGILEAN's Lean Office leadership helps to reduce business friction.  Techniques from the lean office toolbox are used to:

Ø Increase employee satisfaction by providing the right information to the right person at the right time in the right format

Ø Increase customer satisfaction from improved agility and responsiveness

Ø Increase office performance by 5% to 8% per year, year-after-year

 

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