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Home > Corporate > Client Stories > Request for Quote Case Study |
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Spectralux Case Study - Lean Office Request for Quote |
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Spectralux is a leading manufacturer of lightplates, keyboards, illuminated displays, and lighting for commercial aircraft |
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The company receives a majority
of its business by responding to |
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Customers were asking for faster responses on price and ship date than Spectralux could deliver |
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Spectralux believed if RFQ response times were reduced, fewer bids would be lost to competitors |
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AGILEAN's Approach: |
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Spectralux's President asked AGILEAN to develop recommendations on reducing the average time necessary to respond to RFQs |
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AGILEAN performed an operational assessment by interviewing key stakeholders of the Request for Quote process |
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The operational assessment included a value stream model indicating both the actual labor time and the wall clock time to complete each major activity of the RFQ process |
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The value stream model demonstrated that variation in the Request for Quote process increased the cost and the time to respond to a customer request |
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| Ø | The model also revealed that the primary value of the RFQ process was not generating price and ship date, but managing the risk | ||||||||||||||||||
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AGILEAN recommended modifications to the RFQ process to reduce variability and enhance risk mitigation |
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Spectralux's Benefits: |
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Lowered the cost of responding to an RFQ 20% by treating risk mitigation as the primary focus and not an add-on to the process |
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Reduced the average time to respond to a customer Request for Quote from 1 week to 3 days |
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Reduced the average time to respond to a complex RFQ from 2 weeks to one week |
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Increased the number of RFQs responses within customer time limits by 30%
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