"Thanks to AGILEAN, Service Intelligence is learning how to systematically improve our business performance every day."

Byron McCann, President/CEO, Service Intelligence, Incorporated

Service Intelligence Customer Testimonial

Strategy Deployment

The following strategy deployment testimonial was provided to AGILEAN by Byron McCann, President/CEO of Service Intelligence, Incorporated.

“Service Intelligence is the leading North American customer experience optimization company, with offices in the United States and Canada, and a client roster of industry leaders in most retail categories. We provide mystery shopping and customer feedback services for retailers which includes actionable data gathered from secret shops by trained volunteers or from customer surveys. The key to Service Intelligence’s success has been the power of our accurate, service-related business intelligence to help our clients deliver their brand promise.

“We view the pursuit of quality as never ending. To maintain our advantage over the competition, Service Intelligence is constantly searching for creative ways to raise the bar on quality. With our innovative work force, our challenge is not finding new opportunities to excel, but narrowing the many down to the few with the greatest benefit for our customers and shoppers.

“After reading an AGILEAN article on performance improvement, I contacted them to help Service Intelligence design and launch a program to continuously identify, prioritize, and monitor our quality initiatives. AGILEAN very quickly made an impact through a series of key employee interviews; leading to a two day management workshop.

“AGILEAN’s workshop was excellent. It incorporated results from our previous efforts into a strategy deployment framework that clearly highlighted the system-wide impact of the initiatives we were considering. AGILEAN’s approach helped us prioritize our initiatives; tying them back to strategic outcomes, core capabilities, and key process areas. Some of the results were surprising – significant opportunities popped to the top that weren’t even on our radar screen.

“Thanks to AGILEAN, Service Intelligence is learning how to systematically improve our business performance every day. By continuously raising the bar on quality, Service Intelligence will maintain its lead as the premier provider of sophisticated real-time business intelligence.”