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Value Matrix Management Outcomes

 

Align Strategy with Tactics

Manage the Value Matrix

Make Business Better Every Day

Maximize the Flow of Value-Added Work

Reduce Non-Value Added Waste

Monitor, Manage and Motivate

 

Manage the Value Matrix

"Should we establish an value matrix organizational structure?"

All organizations operate in a value matrix; high performance organizations leverage them.  A complex organization could have a value matrix with four or more domains or axes, for example: 1) product/service, 2) employee, 3) region, 4) customer, 5) process.  The best structure for managing a value matrix depends on the organization's strategic objectives and culture.  AGILEAN helps an organization analyze its value matrix and establish management roles and responsibilities for optimizing stakeholder value creation.

"Our organization is not achieving its goals; because one side of our value matrix constantly overpowers the others."

It's not uncommon for one side of a value matrix to be dominant in an organization.  Are decisions always made with the customer in mind or the employee; is an easily maintained product more important than regional customizations?  AGILEAN shows organization how to define values and principles to help balance decision making between each side of a value matrix.

"The people in our organization complain that they have multiple responsibilities, but no authority so nothing gets done."

In a command and control structure lines of authority and responsibility are clear and unambiguous.  Individuals used to this type of environment can have difficulty when tasked to manage more than one side of a value matrix.  A common confusion is over who "owns" the: 1) product/service, 2) employee, 3) region, 4) customer, or 5) process.  AGILEAN shows organizations how to set and execute lines of authority, leadership, and support for each side of a value matrix.

 

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Customer Value

Matrix Redux

Role Playing

 

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